Shipping Policy

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is dispatched, you will receive a confirmation notification.

2. Domestic Shipping (Pakistan)

  • We offer nationwide delivery across Pakistan.
  • Estimated delivery time is 7–10 business days after dispatch.
  • Delivery times may vary depending on your location and courier service availability.

3. International Shipping

  • International shipping may be available upon request.
  • Delivery timelines and shipping charges depend on the destination country.
  • Any customs duties, import taxes, or additional charges are the responsibility of the customer.

4. Shipping Charges

  • Shipping fees are calculated at checkout or communicated before order confirmation.
  • Any applicable delivery charges will be clearly communicated to the customer.

    5. Order Tracking

    Once your order has been dispatched, tracking details will be shared through WhatsApp, SMS, or email, where available.

    6. Delays & Delivery Issues

    While we aim to deliver within the estimated timeframe, unexpected delays may occur due to weather conditions, courier operations, public holidays, or circumstances beyond our control.

    7. Incorrect Shipping Information

    Customers are responsible for providing accurate shipping details, including their complete address and contact number. Kapdaay will not be responsible for delays or failed deliveries caused by incorrect information

    Return & Exchange Policy

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    1.  Exchange Policy

    • Exchanges are accepted within 7 days of receiving your order.
    • Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
    • Exchanges are subject to product availability.
    • Customers may request an exchange for a different size or another available product.

     

    2. Return Policy

    • Returns are accepted only in cases of defective, damaged, or incorrect items.
    • Customers must report the issue within 48 hours of receiving their order.
    • Clear pictures or videos of the issue may be required for verification.
    • Items must be returned in their original condition.

     

    3. Non-Returnable & Non-Exchangeable Items

    The following items are not eligible for return or exchange:

    • Items purchased during sale or promotional offers.
    • Products that have been worn, washed, altered, or damaged after delivery.
    • Items without original tags or packaging.
    • Products damaged due to improper handling or use.

     

    4. Exchange Shipping Charges

    • For size exchanges or change-of-mind requests, shipping charges are the customer’s responsibility.
    • If an item is defective, damaged, or incorrectly delivered, Kapdaay will cover the applicable return and replacement shipping costs after verification.

     

    5. Refund Policy

    • We currently offer exchanges rather than refunds for change-of-mind purchases.
    • Refunds may be considered in exceptional cases involving defective or unavailable products.
    • Approved refunds will be processed through the original payment method or another mutually agreed method.

     

    6. How to Request an Exchange

    To initiate an exchange, please contact our customer support team with:

    • Your order number.
    • The reason for the exchange.
    • The required size or replacement product.
    • Supporting pictures or videos, if applicable.

    Our team will guide you through the exchange process.

     

    7. Important Notice

    Kapdaay reserves the right to decline any return or exchange request that does not meet the conditions outlined in this policy.

    For assistance, please contact us through our official website or social media channels.

    KAPDAAY — Wear Your Identity.

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